Customer Support at Alva

At Alva Labs, we’re changing how companies build teams, creating a world where talent is matched with opportunity in a scientific, unbiased, and human-centered way. We’re on a mission to help candidates land their dream jobs while empowering companies to build stronger, more inclusive teams.

Customer Support is at the core of this mission. We’re not just here to answer questions; we’re here to make every interaction an inspiring and seamless experience. Imagine guiding a candidate toward their dream role or helping a customer unlock the full potential of their hiring process—that’s the kind of impact we deliver every day.

To expand our impact, we’re hiring 2–3 part-time Support Specialists, ideal for students who can commit to at least 25% (around 10 hours per week). You’ll be part of a well-supported team, led by a full-time Customer and Candidate Support Manager, ensuring you have the guidance and resources to excel.

By joining Alva’s Support team, you’ll be part of a company that is redefining the hiring process, supported by cutting-edge tech, psychology, and data science. You’ll have the flexibility to work remotely or in a hybrid setup, making it easier to balance your role with other commitments.

If you’re looking for more than just a job, if you’re ready to be part of a movement reshaping the future of work, then Alva is the place for you. Together, we’ll go beyond expectations to create experiences that stand out and deliver real value.

The company

Alva Labs offers a SaaS solution that is helping global companies grow their team in a scientific way. Alva has created a unique candidate assessment platform that helps companies build their organisations with the right people in the right place. By combining state-of-the-art psychometrics, data science, and an obsession with candidate experience, it provides the needed tool for data-driven talent acquisition.

The role

Support tasks will consist of, but not be limited to:

You'll be the first point of contact for candidates, handling inbound conversations through chat and email. This includes addressing a range of questions, such as technical support inquiries, providing clarity on how to use our platform, explaining how test results are applied in recruitment processes, and sharing insights into the research behind our assessments. Your role is to ensure candidates have a seamless experience, offering clear and supportive guidance every step of the way.
Being able to troubleshoot minor technical issues and showing clear problem-solving skills.
Flexibility. The Support team is Alva’s smallest function but the team spirit is strongly rooted. We prioritize helping each other, stepping in whenever needed to ensure our candidates receive the best possible experience.
Take a genuine interest in improving our product by sharing insights and feedback. As the voice of one of our most important stakeholders—our candidates—you’ll play a key role in helping us enhance their experience.

You

We believe in finding the right person, rather than the right CV. That said, if you already have a background in Psychology, HR, Customer Support or Customer Success – that’s always an upside. However, we do expect:

A candidate obsession. You take true ownership in delighting our candidates.
Result-orientation. You always strive to give it your best and want to constantly improve.
Flexibility and availability. You can balance a part-time work schedule alongside your studies, including occasional evening or weekend shifts when needed.
Quick learner. You’re eager to learn about our products and systems and can adapt to new tools and processes efficiently.
Tech-savvy and AI-curious. You have an interest in technology and already explore ways AI can enhance daily life. You’re excited by the idea of streamlining repetitive tasks and finding innovative ways to improve processes, helping Alva solve more challenges autonomously over time.
Our candidates comes from many different countries and speak many languages. Therefore fluent Swedish and English (verbal & written) is required and if you speak another language that would be great!
You have at least one year remaining in your studies

Your future colleagues

We are a team of 60+ people, representing 17 different nationalities and a wide selection of professional backgrounds. And all of that is absolutely fantastic, but the true beauty is the trust and warmth you will experience. You will most likely never feel so supported and have so many brilliant brains to learn from and ask for guidance. That together with high ambitions and a strong will to win makes a killer combination for anyone who wants to make a dent in the world of support.

Why join Alva?

The problem we are solving is not just engaging and interesting (the combination of Psychological Science and statistics with a large chunk of candidate experience obsession – what’s not to love…?), but it is also something that has a tremendous impact on both people and businesses. You will have the opportunity to work on something that truly makes a difference—helping our customers find the most qualified people for their teams and enabling candidates to land their dream jobs.

With 500+ customers, strong growth, happy users, and 500,000+ assessed candidates, there is a lot of greatness to build on, and we are just getting started! There will be so many more opportunities to come.